1. Introduction
Welcome to BookaTrot, a limited company (Company Number: 11385510) and a registered trademark (Trademark Number: UK00003590530). These terms and conditions govern your use of the BookaTrot platform for online horse riding bookings. By accessing and using our website, you agree to comply with these terms. If you do not agree to these terms, please refrain from using our platform.
2. Booking Process and Fees
2.1. BookaTrot provides a technical connection between horse riding businesses and customers.
2.2. The service is free for businesses; however, riders will be charged a booking fee of 2% and a payment processing fee of 1.7% of the total booking amount.
2.3. Prices displayed on the website are in the local currency according to the country the business you are booking services with is based in.
3. Cancellations and Refunds
3.1. Cancellations made by the customer:
3.1.1. Cancellations are subject to the individual business’s cancellation policy.
3.1.2. If the cancellation is made within the parameters of the business’s policy, the customer will receive a full refund, including the booking fees, which will be provided as BookaTrot store credit.
3.2. Refunds after completed sessions:
3.2.1. All bookings should be considered non-refundable; however, customers have the right to apply for a refund within 14 days after the completion of the horse riding session.
3.2.2. All refund requests are subject to the discretion of the respective business.
4. Rider Requirements and Safety
4.1. All riders must comply with safety instructions provided by the horse riding businesses.
4.2. Participants should be in good physical health and free from any medical conditions that may be exacerbated by horse riding.
4.3. Riders must wear appropriate safety gear, including helmets, during the horse riding activity.
5. Age Restrictions
5.1. Participants must meet the minimum age requirements for horse riding activities as specified by the businesses.
5.2. Participants under the age of 18 must be accompanied by a parent or legal guardian who will be required to sign the necessary liability waiver on their behalf.
6. Intellectual Property
6.1. All content on the BookaTrot website, including text, images, and logos, is the intellectual property of BookaTrot and its affiliated businesses and may not be used without explicit permission.
7. Limitation of Liability
7.1. To the maximum extent permitted by law, BookaTrot and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the platform or participation in horse riding activities.
8. Indemnification
8.1. Customers agree to indemnify and hold BookaTrot, its affiliates, employees, and agents harmless from any claims, losses, damages, liabilities, costs, and expenses, including attorney’s fees, arising from their use of the platform or participation in horse riding activities.
9. Data Protection and Privacy
9.1. BookaTrot will collect and process personal data in accordance with its Privacy Policy. By using the platform, customers consent to the collection and processing of their personal information as outlined in the Privacy Policy.
10. Modification and Termination of Services
10.1. BookaTrot reserves the right to modify, suspend, or terminate any part of the platform, including its services, without prior notice. BookaTrot shall not be liable to customers or any third party for any modifications, suspensions, or terminations.
11. Links to Third-Party Websites
11.1. The platform may contain links to third-party websites or resources. BookaTrot does not endorse and is not responsible for the content or services provided by these third-party websites. Customers access such websites at their own risk.
12. Force Majeure
12.1. BookaTrot shall not be liable for any delay, failure, or disruption of services resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, labor disputes, or technological failures.
13. Entire Agreement
13.1. These terms and conditions constitute the entire agreement between BookaTrot and its customers and supersede any prior agreements, understandings, or representations, whether written or oral.
14. Obligations and Removal from BookaTrot
14.1. Horse riding businesses listed on BookaTrot have an obligation to comply with all applicable laws and regulations, including but not limited to those set forth by governing bodies such as The British Horse Society, Pony Club, or other relevant authorities.
14.2. Businesses failing to meet their obligations, engaging in illegal activities, or violating any relevant laws may be subject to removal from BookaTrot without any liability or counterclaim against BookaTrot.
14.3. BookaTrot reserves the right to investigate and take appropriate action, including suspending or terminating a business’s listing, should there be any reasonable suspicion of violations or non-compliance with obligations.
15. Closure of Accounts for Violations
15.1. BookaTrot reserves the right to suspend or terminate customer accounts without prior notice if they are found to be in violation of these terms and conditions or any applicable laws, including but not limited to fraudulent activities, misuse of the platform, or engaging in any harmful or disruptive behavior.
15.2. Customers whose accounts are closed due to violations will not be entitled to any refunds or compensation for lost bookings or credits.
16. Severability
16.1. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Waiver
17.1. The failure of BookaTrot to enforce any provision of these terms and conditions shall not constitute a waiver of such provision or any other provisions.
18. Governing Law and Jurisdiction
18.1. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
19. Contact Information
19.1. For any questions, concerns, or inquiries regarding these terms and conditions, customers can contact BookaTrot at [info@bookatrot.net/02036331842]